When purchasing your ticket(s), we offer an option for cancellation insurance. This insurance is taken out with an external insurance company, you can contact this third party via this link.

If you do not have cancellation insurance, unfortunately we cannot cancel/reschedule your ticket.

Changing participant data can be done through PayLogic customer service. Requests for conversions of incorrectly entered data can be made up to 3 weeks prior to an event, for this please contact by email Paylogic, or call: (for NL) 0900 7295 6442 (€1 per call) or (BE) 0900 70155 (€0.50 per p/m).

Lost your e-ticket and/or deleted your mails? You can print your e-tickets again via the following link.

Unfortunately, the system requires a unique mail address for each ticket. Fortunately, you can solve this easily: you can enter your own mail address and add your child’s name after it. Is your child named Frank? Then enter mail address+frank@gmail.com. As the main booker you still receive all tickets and a wrong mail address has no effect on the medal for the children, they also receive it without entering a valid mail address.

If you are late entering additional information and/or have ignored this request multiple times, all tickets/starting numbers will be in the name of the main booker. This person must pick up all start numbers on the day of the event upon presentation of valid identification and all individual e-tickets.

Please note, he/she should print out all e-tickets t.a.t to pick up the start numbers!

Yes, on the day of the event, you can choose to participate in a shorter distance without notifying us beforehand. Unfortunately, any price difference for the shorter distance cannot be refunded retroactively.

Yes, this is possible. Note: Requesting this upgrade can be done up to three days before the start of the event.*

Applying can be done through this link.

*The Early Bird discount may no longer be applicable at this time. If you have booked your ticket(s) during the Early Bird phase, the ticket is currently more expensive. Unfortunately we cannot retroactively apply the Early Bird discount and the costs are for the participant. Please keep this in mind!

Yes, this is possible. You can also switch days at a two-day event! Please note: This can be done up to three days before the start of the event, provided that the start wave (or start day) is not sold out. Please check the registration page of the respective event for details.

Requesting a change can be done through this link.*

*The Early Bird discount may no longer be applicable at this time. If you have booked your ticket(s) during the Early Bird phase, the ticket is currently more expensive. Unfortunately we cannot retroactively apply the Early Bird discount and the costs are for the participant. Please keep this in mind!

Yes, this is possible. Note: Requesting this upgrade can be done up to three days before the start of the event.* Check:  https://strongviking.com/name-change 

The cost for the name change is €1 plus any transaction fees. These should be paid by the new ticket holder.

World Pass tickets (WP) are not transferable!

When purchasing tickets, we offer the option of cancellation insurance. You take out this insurance with an external party. You can cancel your ticket via this link.

If you do not have cancellation insurance, we cannot cancel the ticket/money back. However, you can transfer the ticket to another person. Changing participant details can be done up to 3 days prior to an edition.

It is also possible to securely sell your ticket through our partner Ticketswap.