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Frequently asked questions

COVID-19

I can’t find my tickets/barcodes, where can I find them?

You can request your ticket/order number at Paylogic. Go to the next page: LINK

I haven't received any mail, where can I find it?

The mail was sent on Thursday 11-02-2021 by info@strongviking.com/info@strongviking.de. Maybe it ended up in your spambox. If this is not the case send an email to info@strongviking.com and we will send you the mail again.

What happens to my ticketmoney if I buy back a cheaper ticket?

If you buy a cheaper ticket than your previous ticket, you will receive a new credit code by email after completing the process. The value of the new credit is also described in this mail.

Can I make a choice per ticket?

Yes. You have to enter the barcode of a ticket to activate the ticket money. Each ticket has a unique barcode, so you can enter your choice for each ticket individually.

I had bought a parking ticket for 2020, what happens to this?

Your parking ticket remains valid for an edition of your choice in 2021. Once the barcode has been scanned the validity will expire. So you can use it once in 2021.

I had an insurance with my ticket, what happens with this?

The insurance for your ticket will remain valid for your new ticket in 2021. It is linked to your order number and will therefore automatically go with you to your new 2021 ticket.

I chose the same ticket/distance, but suddenly I have to pay extra? How is this possible?

You can use 100% of your ticket money. Any service, insurance and/or payment costs are not included and may result in a small additional payment to activate your ticket.

Virtual edition

What different disciplines are there?

With a ticket you can choose to hike, run, cycle or mountain bike as far as possible. If you want to work at speed then choose the Viking100. See which level you can reach in our level overview (link).

What is the Viking 100 discipline?

Explanation viking 100 discipline

The Viking 100 discipline combines running with the viking100 exercises. First you choose the distance you want to run 4, 7, 13 or 19

- Beginner: 4K/50 = 4000 meters of running, with a total of 50 workout rehearsals (1x Viking50 after 4k)

- Lightning: 7K/100 = 7000 meters of running, with a total of 100 workout repetitions (1x viking 100 after 7K)

- Warrior: 13K/200 = 13000 meters of running, with a total of 200 workout repetitions (1x viking 100 at 7k and 13k).

- Beast: 19K/300 = 19000 meters of running, with a total of 300 workout rehearsals (1x viking 100 at 7k, 13, and 19k)

The average speed determines your level.

If you want to know what the exercises are look below at the question "what is the Viking100?".




What is the Viking100?

The Viking100 is a module set up by the organization of Strong Viking. It tests the physical fitness of our participants and helps you as a participant to determine which Strong Viking distance fits your fitness level the best!

Viking100 (total 100 reps.):

15x Burpees
5x Pull Ups
20x Squat jumps
30x Sit Ups
10x Push Up
20x Walking Lunges

If you do the 4k/50 you do the Viking50

8x Burpees 2x Pull Ups 10x Squat jumps 15x Sit Ups 5x Push Up 10x Walking Lunges

Does it matter what day I finish the Virtual Edition?

It doesn't matter which of the four days you complete your Virtual Edition, as long as it's on one of the four dates listed in the title above! After each day, a daily summary is shared with the total number of kilometers ran by all Vikings together! #strongertogether!

The Virtual Edition will be my second run of the year, will my medal be send towards home?

INDEED IT WILL! If you are entitled to a Strong Viking medal, you will get your Strong Viking medal sent home after the event!

Tickets

I am injured/unable to attend, what now?

When you purchase your ticket(s) we offer the option to buy cancellation insurance. This insurance is provided by a third party, which you can contact via this link.

If you have not opted for cancellation insurance we unfortunately cannot cancel/change your ticket(s). 

You can try to transfer your ticket to another person. To do this please read "Can I transfer my ticket to another person?".

I made a mistake in my personal information, can I change this?

Making changes to participant information can be done via Paylogic's customer support. Requests for changes of incorrect information can be made up to 3 days before the date of an event. You can contact Paylogic through e-mail, or telephone: (for NL) 0900 7295 6442 (€1,- per call) or (BE) 0900 70155 (€0,50 p/m).

I lost my (e)ticket, what now?

Have you lost your e-ticket or deleted your confirmation email? You can print out your e-ticket again via the following link and request your ticket again.

You are required to create an account with Strong Viking when purchasing your ticket.

I have not filled out the additional details, what now?

If you have missed the deadline to fill in the additional details, all the tickets/start numbers will be under the name of the person who has made the purchase. This person must then collect all the start envelopes in person on the day of the event by presenting a valid photo ID and the signed e-tickets.

If you are participating in the OCR Series please contact the organization at info@ocrseries.com

I would like to downgrade my ticket to a shorter distance, is this possible?

Yes, you can choose to run a shorter distance on the day of the event . There is no need to make a request for this. However, we unfortunately cannot refund the price difference between the distances once the payment has been completed.

I would like to upgrade my ticket to a longer distance, is this possible?

Yes, this is possible. However, be advised that the request for an upgrade can be made up to 3 weeks before an event by filling out this form.

You will be charged a €1.95 administrative fee in addition to the price difference of the upgrade.

Requests are processed by Paylogic 3 to 4 weeks before the date of the event in question.

Can I change my current start wave/day?

Yes you can! The change of day for a 2 day event is also possible! Be advised: this can only be done up to 3 weeks before to an event, provided the start wave (or day) in question is not sold out. You can check availabilities on the subscription page of the event.

A request can be made by filling out the following form.

Resquests are processed by Paylogic 3 to 4 weeks before the event.

Can I transfer my ticket to another person?

Yes you can transfer your ticket to another person. Be advised: This can be done until three days prior to the event.

Do you want to transfer your ticket to another person? Click here!
The fee for the name change is €1 + transaction costs.

World Pass tickets (WP) are not transferable!

Can I cancel my ticket?

When purchasing a ticket we offer the option to buy cancellation insurance. This insurance is carried out by a third party. You can make a request to cancel your ticket by CLICKING HERE.

If you have not purchased cancellation insurance we cannot cancel/refund your ticket. However, you can transfer your ticket to another person. The ticket transfer can be done up to 3 days prior to the event by filling out this form.

Events

What is the difference between the different start waves?

Each start wave is named after a Viking god/goddess or king and has a different start time. This is to let you know at what time you must begin. Start waves also have varying distances between 42, 19, 13 or 7km.

For the Family Editions startwaves are designated by color according to their start time and vary in distance between 3 and 5km

What is the minimum age to participate?

The minimum participation age varies according to the distances:

4km - Family Run: min. age 5 years old (or becomes 5 in that calender year)
4km - Beginning: min. 14 years old (or becomes 14 in that calender year)
7km: min. age 14 years old (or becomes 14 in that calender year)
13km: min. age 14 years old (or becomes 14 in that calender year)
19km and OCR Series: min. age 16 years old (or becomes 16 in that calender year)
42km Iron Viking: min. age 18 years old
60km Ultra Viking: min. age 18 years old

Can I come and watch? Is there an entrance fee?

Of course, you are very welcome to come and encourage the participants! Entrance to the area is free and open from 8:30am.

Do I have to do/conquer every obstacle?

No, every obstacle has a ‘walk by’. You define your own limits/capabilities. “Strong Viking is not a Race, it’s a challenge!”

Are there refreshments on the track?

Yes! During the run there are a number of refreshments posts with water and Herbalife Nutrition drinks and power bars. Click here to see the products/ingredients. In addition, there is also a Red Bull Energypoint where you can enjoy Red Bull mixed with water to provide you with extra energy to complete the course.

For Iron Vikings there is the possibility to leave your own extra nutrition at a designated spot on the track.

Are there showers?

After the event it is possible to wash off/shower in separate shower areas for men and women (except Family Edition). However, there are no closed shower cabins.

Is there somewhere to (safely) store my bag?

Yes, every participant receives a number on a wristband with which he/she can drop-off their bag in a guarded baggage room.* 

Be advised, only 1 bag allowed per participant!

*Leaving your bag is always at your own risk.

Is it possible to change clothes at the event?

Yes, there are separate changing rooms for men and women at the event. 

What are the startwaves/start times?

Startwaves vary by event but generally follow the same standard schedule and depart every 20 minutes from 9:40 or 10:00 until 15:40.

OCR Series - 9:40*
Odin - 10:00
Loki - 10:20
Asmund - 10:40
Hagar - 11:00
Olaf - 11:20
Oerdo - 11:40
Sol - 12:00
Muddor/DMM - 12:20
Thor - 12:40
Kodran - 13:00
Fasolt - 13:20
Freya - 13:40
Ivar - 14:00
Walkure - 14:20
Karl - 14:40
Juno - 15:00
Hestia - 15:20
Borr - 15:40

*Racewave/Competition wave

At what time does the event start / is the area open?

The run is seperated into startwaves/groups and the first startwave begins at 9:40 am or 10am at the latest. While subscribing you can choose your own startwave/start time. The area (parking, facilities etc.) is open from 8:30am.

What is the address?

Maasduinen (NL)

Wezerweg, Well

Nijmegen (NL)

Weg door de Berendonck 1, Wijchen

Amsterdam (NL)

Valleiweg (Kruising Oostbroekerweg), Velsen-Zuid

Balen (BE)

Endstraat, 2490 Balen

Gent (BE)

Verbindingsstraat, 9185 Wachtebeke

Osnabrück (DE)

Pommernstraße 12, Fürstenau bei Osnabrück

Frankfurt (DE)

Waldensberger Straße 65, Wächtersbach

Warstein (DE)

Zu Hause im Waldpark, Warstein

Karlsruhe (DE)

Rennbahnstraße 16, Iffezheim

Post-Event

Is it possible to stay overnight?

At certain locations, we collaborate with/recommend local hotels/camping grounds to offer you accomodation.

Nijmegen:

Hotel Umberto

Camping Bij de Linden

CenterParcs Heijderbos Family Run deal!

Amsterdam:

Droompark Spaanwoude

Camping Schoonenberg

Gent:

Hotel Restaurant B

Warstein

Gasthof Hoppe


Hotel Haus Hölter

When do the personal (action) photos & videos come online?

The finish photos of the Strong Viking Obstacle Run are posted after the personal (action) photos and videos on our Facebook pages*.

All the action photos and videos are uploaded daily in the week following the event on our website!

Enjoy!

*make sure to check the facebook page of the country where the event in question took place.

I can't find my photos/videos, what now?

You can search for your photos and videos via our Photo & Video page! Can't find yourself? Try using the name of a friend who aprticipated with you, maybe you will be in each other's pictures. Still no photos? The photographer may have missed you then and/or you skipped the obstacle in question. No need to worry, more photos will be posted online during the week and you'll surely find yourself! 

Where can I find the results / finish times?

During the Strong Viking events there is no time registration for regular startwaves. The important thing is to cross the finishline together, time here is of little importance. Did you participate in an OCR Series Race wave? Then check your results on www.ocrseries.com

I've lost something, did you find it?

Found items during our events are handed over to our lost & found at the information point. Did you lose something? Send us an email detailing the lost item(s) as best as you can (incl. serial number is relevant) to the following email address: info@strongviking.com.

Other

How do I earn my medal?

Strong Viking works with a unique savings system called Medals-for-LIFE! As the title says, you'll collect your whole life for the various medals! Would you like to know more about the different medals, how you can save them and when you get a point? Check the medal page for all your answers!

Will I receive a medal after completing the marathon / Iron Viking during the Trail Run?

No, the Iron Viking medal is only awarded to participants who have completed the full distance within the set time schedule during an Obstacle Run, the Trail Runs do not count.

I have a question about the OCR WC/OCR EC, who should I contact?

All questions or comments concerning the OCR World Championship or the OCR European Championships should be addressed directly to www.ocrec.eu or www.ocrworldchampionships.com or via the Obstacle Course Race Association (OCRA) or your country.

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